911 Operators Had No Explanation For Failing to Answer Call For Assistance

Local authorities in Bucks County, Pennsylvania, have determined that ten 911 dispatchers acted inappropriately in failing to answer a 911 call for assistance when a woman with multiple sclerosis called to report that her bed was on fire January 29th. She died of her injuries. The operator who ultimately answered the phone was already on another line. Other operators thought “someone else” would answer the call. The operators will undergo disciplinary action. Read more here.