The April 2014 911 Outage

The FCC has released a report and recommendations on the April 911 outage. The outage began April 9 and hit seven states, including North Carolina, Minnesota, and Washington. At the time, CenturyLink, a company located in Louisiana, explained that the system it uses to route calls to the national center in Colorado, was overloaded.

The FCC’s own investigation, which began several weeks after the outage, revealed that the outage was due to a “coding error,” rather than to weather conditions or some other event.